Seller and contact

motli OÜ (FRAME), registry code 14735030. Registered postal address: Paepargi tn 50/1, 11417 Tallinn, Estonia. Email: info@plateframes.eu. Telephone: +372 5503381. Website: www.plateframes.eu. We operate online; the registered address is not a walk-in shop.

 

Products, prices and ordering

The product page states what is included, the quantity, dimensions and available options. Check compatibility and whether you are ordering one frame or a pair. Prices are in euros and include applicable taxes. Delivery is charged separately; the total and available payment methods are shown before you place the order with an obligation to pay.

A sales contract is concluded when payment is received. Keep your order confirmation. If payment fails or an item cannot be supplied, contact us; any payment for an unfulfilled order is refunded. A price or website error does not give us an unrestricted right to cancel an agreed contract. Any correction or cancellation must have a lawful basis.

 

Custom designs

For personalised orders, provide clear text, artwork and colour instructions. Where a preview is provided, production follows your approval. Check spelling, layout and colours carefully. You must have permission to use artwork you supply. Screen colours may differ slightly from physical colours; this does not excuse a material departure from the agreed design or other lack of conformity. Choosing a normal stock colour or standard option alone does not remove your withdrawal rights.

 

Payment and delivery

Use the payment methods offered at checkout. Payment providers process payment details under their own privacy notices; we do not store full card details. Supplying order and payment data is necessary to perform the contract, rather than consent to marketing.

Delivery destinations, fees and methods are shown at checkout. The Shipping & Delivery page explains production and delivery. We deliver by the agreed deadline, or without undue delay and within 30 days of the contract if no different deadline was agreed. Ownership and transit arrangements do not remove your consumer rights. The risk of loss or damage passes when you or your nominated recipient, other than the carrier, receives the goods.

 

Withdrawal and returns

Consumers may withdraw from a standard-product order without giving a reason within 14 days after receiving the goods. For goods delivered separately under one order, the period begins after the last item is received. Tell us clearly that you wish to withdraw, then return the goods within 14 days of that notice. Email info@plateframes.eu or send a written notice to our postal address. The Returns & Refund page contains the full instructions and a model notice.

Original packaging is helpful but is not a condition of the statutory right. You may inspect the goods as you would in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. You pay the direct return postage for a change-of-mind return. We pay necessary costs for a justified non-conformity claim.

We refund the payment, including our least expensive standard outbound delivery, within 14 days of your withdrawal notice, using the original payment method unless you agree otherwise without a fee. We may withhold the refund until we receive the goods or evidence of return, whichever occurs first. Extra charges for an expressly chosen premium delivery service are not refunded.

Goods made to your individual specifications or clearly personalised, such as your own name or logo, are excluded from the statutory change-of-mind withdrawal right. Their defect rights remain intact. Contact us promptly if you wish to change a personalised order; any voluntary cancellation depends on its progress. Our additional 30-day return offer for standard products is described separately on the Returns & Refund page.

 

Faulty or non-conforming goods

Consumers can claim for a lack of conformity appearing within two years after delivery. Under Estonian law, a defect appearing in the first year is presumed to have existed at delivery unless this is incompatible with the goods or defect. Notify us within two months of discovering a defect, with your order details and a description; photos may help but are not a condition for making a claim.

You may request repair or replacement, subject to the legal rules on impossibility and disproportionate cost. A justified remedy is free, including necessary transport, and must be completed within a reasonable time without significant inconvenience. A price reduction or termination and refund is available in the circumstances provided by law, including failed remedies or a sufficiently serious defect. These rights also apply to personalised goods.

 

Complaints and applicable law

Send complaints to info@plateframes.eu. We respond to a written consumer complaint within 15 days; if more time is needed, we explain why and state when we will respond. If unresolved, an eligible consumer can apply to Estonia’s Consumer Disputes Committee through ttja.ee/tarbijavaidluste-komisjon. EU cross-border consumers can seek help from the European Consumer Centre at consumer.ee. Courts remain available.

Estonian law applies, without depriving consumers of mandatory protections in their country of habitual residence where applicable. Consumer withdrawal and conformity rules here apply to consumers; business purchases are governed by the contract and applicable law.

 

Privacy and updates

The Privacy Policy explains order data, service providers, cookies and optional advertising. Marketing consent is separate and may be withdrawn. These terms apply to orders placed while this version is displayed; later changes do not retroactively change an existing contract.

Last updated: 10 October 2026.