Returns
Can I return the base holder after installation?

Returns are accepted only if the item is in original, unused condition. Once a holder has been installed or test-fitted, we inspect it for marks or damage before deciding on a refund or exchange. Custom logo/text strips are non-returnable once produced, as they are made to your personal design.

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Custom and Personalized Products

• Custom FRAME products are made specifically according to the customer’s order, logo, name, design or other personal specifications.

• We confirm custom designs before production.

• Once the customer has approved the custom design and production has started, the product cannot be cancelled, returned or refunded, unless the product is defective, incorrect or does not conform to the agreed order.

 

Standard Products

• Standard FRAME products may be returned within 30 days of receiving the product, provided that the product is unused, undamaged, uninstalled and returned in its original packaging.

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Made-to-Order Products

• Some FRAME products may be produced after the order is placed. If the product is not personalized, the standard right of withdrawal applies unless otherwise stated on the product page and permitted by applicable law.

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How to Return

• Contact us at info@plateframes.eu with your order details before sending anything back.

• Returned products must be unused, undamaged, uninstalled and in their original packaging.

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Refunds

• Refunds are processed within 14 days after we receive and inspect the returned product.

• Return shipping costs are borne by the buyer, unless the product is defective, incorrect or does not conform to the agreed order.

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Damaged or Incorrect Products

• If you received a damaged, incorrect or defective item, contact info@plateframes.eu within 48 hours of delivery with photos and your order details.

• We will review the case and arrange a replacement, repair or refund where required.