Where we deliver

FRAME is operated by motli OÜ, registry code 14735030, Paepargi tn 50/1, 11417 Tallinn, Estonia. We ship from Estonia to the countries available at checkout. We operate online and do not offer walk-in collection.

 

Delivery methods

Estonia: Omniva parcel locker delivery. Enter the locker name and location in the checkout delivery instructions and provide a working mobile number. If the locker detail is missing or unclear, we will contact you before dispatch.

Latvia and Lithuania: use the Omniva delivery option shown at checkout and provide your preferred locker where requested.

Other supported European destinations: international parcel delivery to the address entered at checkout. Omniva may hand the parcel to a local postal operator or delivery partner. An Omniva-branded locker is not required abroad. The final delivery method follows the service available in that country.

 

Delivery prices

Shipping is paid, not included in the product price. The exact fee is displayed before you pay and depends on the destination and total parcel weight. One boxed frame weighs 0.5 kg; a boxed pair weighs 1 kg. For larger orders, checkout applies the relevant total weight.

Rates may change for future orders. We do not increase the agreed delivery charge after the contract has been concluded. If your country or order size is not supported at checkout, contact info@plateframes.eu for an offer before ordering.

 

Production and timing

Ready-made and made-to-order standard products are identified on the product page. Personalised orders enter production after the agreed design is approved, where a preview is provided. Any production deadline different from the normal delivery deadline must be agreed before ordering; later changes require your agreement.

Once a product is ready, preparation for dispatch normally takes 1–3 business days. Typical transit after dispatch is 1–3 business days in Estonia and 3–10 business days to supported EU destinations. These transit estimates do not include production time and are not a guarantee of the carrier’s exact arrival date.

We deliver by the agreed date or, if no different date was agreed, without undue delay and within 30 days after the contract. If delivery is late, contact us. You may set an appropriate additional delivery period and terminate the contract if it is not met. An additional period is not needed where the law allows immediate termination, for example when an essential agreed delivery date is missed. Payments for a terminated undelivered order are refunded without undue delay.

 

Tracking and delivery problems

Tracking information is provided when the parcel is dispatched. Check your address, email and telephone number before ordering. Tell us promptly about any correction; we will explain any reasonable additional delivery costs before arranging a new shipment.

If a parcel is delayed, missing or damaged, contact info@plateframes.eu or +372 5503381. We handle the issue with the carrier; you do not have to resolve our transport claim yourself. We remain responsible for transit loss or damage until you or your nominated recipient receives the goods.

Photograph visible parcel damage and keep the packaging if possible. Prompt notice helps the investigation, but there is no 48-hour deadline that removes your statutory rights. Standard returns and defective products are covered on the Returns & Refund page.

Last updated: 10 October 2026.