Delivery scope

• We ship within Estonia and to most EU countries.

• Carriers: Omniva parcel lockers in Estonia; DPD or Omniva International for EU deliveries.

• We currently operate online only and do not provide in-person pickup.

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Processing & transit

• Orders are processed within 1–3 business days after receiving payment.

• Typical delivery time in Estonia: 1–3 business days after dispatch.

• EU delivery time: 3–10 business days, depending on destination and carrier performance.

• Delivery times are estimates and may vary during peak seasons or due to carrier delays.

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Rates

• Free shipping for orders over €100.

• Standard shipping for orders under €60 — €3.40.

• Orders between €60–€100 — €3.90.

• All delivery charges are displayed at checkout before payment confirmation.

FRAME reserves the right to update delivery fees in line with carrier rate changes.

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Tracking & Support

• A tracking link is sent automatically by email or SMS once your order is shipped.

• If your package has not arrived within 7 business days in Estonia or 14 business days within the EU, please contact us:
  info@plateframes.eu.

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Lost or Delayed Shipments

• If your shipment is lost or significantly delayed by the carrier, we will initiate an investigation with Omniva or DPD.

• In confirmed loss cases, a replacement or full refund will be provided.

• FRAME is not liable for delays caused by incorrect delivery addresses provided by the customer.

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Returns and Damaged Packages

• If the parcel is visibly damaged upon arrival, please notify the courier immediately and document the damage (photo).

• Contact info@framedesign.ee within 48 hours so we can arrange replacement or refund processing.

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​Important Notes

• All products are shipped from Estonia.

• Customers are responsible for ensuring correct address and contact information at checkout.

• FRAME reserves the right to adjust or suspend shipping temporarily during national holidays or exceptional circumstances.